The Devonshire LOdge Practice
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Appointments

Appointments can be made by telephoning or calling at the Surgery during opening hours, or via our Practice website at any time once you have registered to use the website.  Please click on-line access tab for full information

Tel: 020 8866 0075 

Reception desk is open:
Monday to Friday   8.30am to 7.00pm (phones manned up to 6.30pm)
Our phone lines tend to be very busy first thing in the morning.  It would be helpful to you and us if you could telephone for routine appointments after 10 a.m.

Please note the Practice is closed on Bank Holidays

HOW TO SEE A DOCTOR

The majority of consultations are by appointment.

You can book for an appointment during the following times

ROUTINE APPOINTMENTS

Routine appointments are usually booked two or more days in advance – the earlier the booking, the better the chance of getting a particular time or particular doctor. This also means any test results can be retrieved in advance, and generally enables greater efficiency.
Please note that our receptionists may ask for details of your condition to assist medical staff - all such information is in complete confidence.

 

Mornings

Afternoons

Extra Opening Hours

Monday

08.50am to 11.00am

4.00pm to 5.50pm

 

Tuesday

08.30am to 11.00am

4.00pm to 5.50pm

7.30am to 8.00am

Wednesday

08.30am to 11.00am

4.00pm to 5.50pm

7.30am to 8.00am
6.30pm to 7.00 pm

Thursday

09.30am to 11.00am

4.00pm to 5.50pm

 

Friday

08.50am to 11.00am

4.00pm to 5.50pm

 

Saturday


12.00 to 2.00 pm

 

 

BOOK-ON-THE-DAY SURGERIES

On Monday and Friday mornings we now have 'Book-on-the-day' surgeries. Apart from the first few appointments which can be booked in advance, the morning appointments can be booked in person, on the telephone and on-line. Three clinicians will be seeing patients on Mondays, (2 doctors and our nurse practitioner) and on Fridays, two doctors will see patients.

We were aware of the difficulties and long waiting times that patients had been experiencing when coming to our Walk-in surgeries on Mondays and Fridays.
Another clinician joined us in Mid May 2016 - Loraine Redican is a Nurse Practitioner with specialised training in treating many medical conditions.
Loraine has joined us in seeing patients in surgeries on Monday and Friday mornings.
This has allowed us to offer BOOKED APPOINTMENTS to see a doctor or Nurse Practitioner on Monday and Friday mornings.

EXTENDED HOURS GP APPOINTMENTS

There are now appointments with GPs and nurses available to book for patients outside of the standard GP practice opening hours. The appointments will be divided between three HUB sites across Hillingdon, and all patients from registered Confederation practices across Hillingdon will have access through their practice to book one if available to them.

When are these appointments available?

The additional appointments will be available at the hubs:
 Monday – Friday: 6:30pm – 8:00pm
 Saturday: 8:00am – 8:00pm
 Sunday: 8:00am – 8:00pm

Click here for FAQ for this Extended Hours GP Service

EMERGENCY APPOINTMENTS

Emergency appointments are for urgent problems that cannot be left for 24 hours or more.
You will be seen on that day.  However, we will usually have to slot you in as and when we can, typically at the end of morning or afternoon surgery.  You will not necessarily get a choice of doctor and the consultation time will be the minimum necessary to deal with the immediate problem. A doctor is always available for consultation if the problem is more serious. Emergency appointments will NOT be made for repeat prescriptions, clinics and the like. For serious accidents, of course, the Emergency 999 service should be used. 

TELEPHONE APPOINTMENTS

If you just need advice, or are unsure whether you need a full consultation, we also offer a telephone consultation with one of the doctors on Mondays and Fridays. The receptionist will take a phone number where the doctor can ring you back, normally the same day and within 2 hours.
If the doctor needs to see you after the telephone consultation, you will then be given a normal  or emergency appointment.

HOME VISITS

These are for patients who are too ill to come to the Surgery. If you need a home visit please ring the Surgery between 8.45am and 11.00am

CANCELLATIONS

Please inform Reception or cancel on-line as soon as possible if you are unable to keep or no longer need an appointment, so that your slot can be used for another patient.  If you arrive late for any appointment we may not be able to fit you in and may have to re-book you for another day.

ON-LINE APPOINTMENTS

Patient Access

Our PATIENT ACCESS system enables you to book your appointment via the Internet at your convenience.

Before you can use this service, you will first have to register your wish to access the service by contacting the surgery in person. We can then send you (by post for security reasons) an information sheet showing you how to register your details on the patient.co.uk website.
Registration
If you have already received this information sheet, please click the link below and complete the necessary details.
Click HERE to create your account.
Once you have created your account, please click HERE

OUT OF HOURS

Please click on the 'Out of Hours' link for full information

LATE ATTENDANCE 

If you arrive late for any appointment, we may not be able to fit you in and may have to re-book you for another day. 

GENERAL ENQUIRIES 

If you have any questions about appointments or the practice in general, please speak to one of our receptionists, or our Practice Manager, who will be pleased to help.   We also hold a number of leaflets about various medical topics and ailments. 
For a copy of our Practice Leaflet - click HERE  
Either ask in person at the desk, or phone  
Tel 020 8866 0075  
And finally
We are Here to Help. Please ask.

Eastcote Health Centre, 
Abbotsbury Gardens, 
Eastcote, PINNER. 
Middlesex HA5 1TG
Tel: 020 8866 0075 
Fax: 020 8429 3087

Further Information