Appointments can be made by telephoning 020 8866 0075

or by calling in at the Surgery during opening hours,

or via the Patient Access Website OR App at any time once you have registered to use the website.  

https://patient.emisaccess.co.uk/

The Reception desk is open:
Monday to Friday   8.30am to 7.00pm (phones manned up to 6.30pm)

Our phone lines tend to be very busy first thing in the morning.  It would be helpful to you and us if you could telephone for routine appointments after 10 a.m.

Please note the Practice is closed on Bank Holidays

HOW TO SEE A DOCTOR, NURSE OR NURSE PRACTITIONER

The majority of consultations are by appointment.

You can book for an appointment during the times shown in the table below

CANCELLATIONS

Please inform Reception or cancel on-line as soon as possible if you are unable to keep or no longer need an appointment, so that your slot can be used for another patient.  If you arrive late for any appointment we may not be able to fit you in and may have to re-book you for another day.

ROUTINE APPOINTMENTS

Routine appointments are usually booked two or more days in advance – the earlier the booking, the better the chance of getting a particular time or particular doctor. This also means any test results can be retrieved in advance, and generally enables greater efficiency.
Please note that our receptionists may ask for details of your condition to assist medical staff – all such information is in complete confidence.

 

Mornings

Afternoons

Extra Opening Hours

Monday

08.50am to 11.00am

4.00pm to 5.50pm

 

Tuesday

08.30am to 11.00am

4.00pm to 5.50pm

7.30am to 8.00am

Wednesday

08.30am to 11.00am

4.00pm to 5.50pm

7.30am to 8.00am
6.30pm to 7.00 pm

Thursday

09.30am to 11.00am

4.00pm to 5.50pm

 

Friday

08.50am to 11.00am

4.00pm to 5.50pm

 

Saturday

 

12.00 to 2.00 pm

 

BOOK-ON-THE-DAY SURGERIES

On Monday and Friday mornings we now have ‘Book-on-the-day’ surgeries. Apart from the first few appointments which can be booked in advance, the morning appointments can be booked in person, on the telephone and on-line. Three clinicians will be seeing patients on Mondays, (2 doctors and our nurse practitioner) and on Fridays, two doctors will see patients.

EXTENDED HOURS GP APPOINTMENTS

There are now appointments with GPs and nurses available to book for patients outside of the standard GP practice opening hours. The appointments will be divided between three HUB sites across Hillingdon.

When are these appointments available?

The additional appointments will be available at one of the hubs at the following times:

  • Monday – Friday: 6:30pm – 8:00pm
  • Saturday: 8:00am – 8:00pm
  • Sunday: 8:00am – 8:00pm

For more information on location of hubs and how to make an appointment go to the Extended Hours GP Service

EMERGENCY APPOINTMENTS

Emergency appointments are for urgent problems that cannot be left for 24 hours or more.
You will be seen on that day.  However, we will usually have to slot you in as and when we can, typically at the end of morning or afternoon surgery.  You will not necessarily get a choice of doctor and the consultation time will be the minimum necessary to deal with the immediate problem. A doctor is always available for consultation if the problem is more serious. Emergency appointments will NOT be made for repeat prescriptions, clinics and the like. For serious accidents, of course, the Emergency 999 service should be used. Emergency appointments can only be made by phoning or visiting the surgery and speaking to a receptionist.

HOME VISITS

These are for patients who are too ill to come to the Surgery. If you need a home visit please ring the Surgery between 8.45am and 11.00am

ON-LINE APPOINTMENTS

Click here to book an appointment or order a prescription if you have already registered with Patient Access.
 

https://patient.emisaccess.co.uk/

Before you can use this service, you will first have to register your wish to access the service by contacting the surgery in person. Alternatively, click on the link to the Patient Access website above and click on Register.

OUT OF HOURS

For more information, go to the ‘Out of Hours‘ link for full information

LATE ATTENDANCE 

If you arrive late for any appointment, we may not be able to fit you in and may have to re-book you for another day. 

GENERAL ENQUIRIES 

If you have any questions about appointments or the practice in general, please speak to one of our receptionists, or our Practice Manager, who will be pleased to help.   We also hold a number of leaflets about various medical topics and ailments. 
For a copy of our Practice Leaflet – click HERE  
Either ask in person at the desk, or phone  
Tel 020 8866 0075  
And finally
WE ARE HERE TO HELP. PLEASE ASK.

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