The Devonshire LOdge Practice
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Frequently Asked Questions
Re Extended Hours GP Appointments

HUB SITE INFORMATION

1. Eastcote Health Centre Hub, Abbotsbury Gardens Pinner Middlesex HA5 1TG
Weekdays 6.30pm to 8.00pm
Saturdays 12-4pm, Sunday 12-4pm

2. Clover HUB at HESA Primary Care Centre, 52 Station Road, Hayes UB3 4DD
Weekdays 6.30pm to 8.00pm
Saturdays 4-8pm, Sunday 8-12pm

3. Uxbridge Health Centre Hub George Street Uxbridge Middlesex
Weekdays 6.30pm to 8.00pm
Saturdays 8am -12pm, Sunday 4-8pm

Q: What is this service?

This is a brand new service where we can provide you with an even wider range of extended hour appointments than before (evenings and weekends). You can see a doctor/nurse by appointments similar to that at the surgery. The good news is the doctor/nurse can now see you with your full computer records.

Q: Is this a new regular service?

This pilot service is planned to operate at full capacity from October until March 2018.

Q: How do I book?

Call your surgery or ask your receptionist. It is open BY APPOINTMENT ONLY weekdays 6.30pm-8.00pm and weekends 8am 8pm as per hub opening times You cannot book online.

Q: How do I cancel?

Please call your surgery during its normal opening hours and cancel your appointment or telephone the hub phone number selecting the option required for the hub you are booked into.

Q: What happens if I am late?

Unfortunately, if you are more than 5 mins late you may not be seen. This is due to the time pressures of the late clinics. Please allow plenty of time for parking, finding the location etc.

Q: What happens if I walk in without an appointment?

You will be referred back to the practice or normal out of hours services (111, UCC, A&E) as appropriate

Q: Can they do private letters, sick notes, medicals?

No

Q: Can I get telephone advice?

No

Q: Can I request home visit?

No

Q: Who can see my medical records?

Only the hub staff at the hub you are booked into

Q: Why must they have full access to my medical records?

It is the safest way for the clinician to treat you. They will only refer to parts of your record that are appropriate to your care. As clinical professionals they will continue to maintain and respect confidentiality.

Q: How will my own surgery know I have attended?

They will be sent a notification and your medical record will be updated directly.

Q: Who is Hillingdon Confederation?

Hillingdon Confederation is an organisation run by 44 GP practices across Hillingdon. It was setup to help improve health of the local community. It allows us to provide services that practices on their own cannot – such as full range of extended hours.

PLEASE NOTE
 ONE problem ONE appointment PLEASE

 You will NOT get any text message reminder but will receive a phone call.

 You should cancel if they cannot attend so others can be offered the appointment.
To cancel call the surgery or out of hours call directly to the Hub on 0208 226 6546,
selecting the option for the hub they require and speak to the receptionist or leave a message on the voicemail.

 Allow plenty of time as if they are more than 5min late they may not be seen

 For all * services the patient must be asked to bring in all relevant consumables dressings, staples, injections etc.

 If their condition worsens they may need to go to A&E or call the surgery back or 111 for advice.

Services Available

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Eastcote Health Centre, 
Abbotsbury Gardens, 
Eastcote, PINNER. 
Middlesex HA5 1TG
Tel: 020 8866 0075
Fax: 020 8429 3087

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