- You will be assessed on the phone and may be offered advice on how to manage your problem, possibly being advised to visit a pharmacy or to see your doctor the next day.
You may be asked to attend a Primary Care Centre at either Hillingdon Hospital or Northwick Park Hospital. Please note these are not walk-in centres and appointments must be made via 111.
If you are housebound he/she may arrange for a doctor to visit you at home.
- If he/she considers your problem to be an emergency he/she may arrange for an ambulance to take you to hospital.
We receive information about your Out of Hours care on our computer the following morning.
NHS 111 service
NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services. If you live in Hillingdon you can now call 111 when you need medical help fast but it’s not a 999 emergency.
NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- You need medical help fast but it’s not a 999 emergency.
- You think you need to go to A&E or need another NHS urgent care service.
- You don’t know who to call or you don’t have a GP to call.
- You need health information or reassurance about what to do next.
For less urgent health needs, contact your GP or local pharmacist in the usual way.
For immediate, life-threatening emergencies, continue to call 999.
111 -How does it work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, a walk-in centre or urgent care centre, a community nurse, an emergency dentist or a late-opening chemist.
Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to. If you need an ambulance, one will be sent just as quickly as if you had dialled 999.
If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.
Primary Care Centre
The Primary Care Centre (PCC) is staffed by a receptionist and a local GP. It does not provide a walk-in service; you will first need to ring the Out of Hours number as above.
The PCC is situated at Northwick Park Hospital in Harrow or Hillingdon Hospital in Uxbridge
At Hillingdon Hospital, we suggest that you park in the main car park and head for the ramp to the Accident and Emergency department. The entrance to Out Patients on the right will have signs directing you to the Harmoni clinic.
Home Visits Out of Hours
These are performed by doctors employed by HARMONI. Many are GPs working in the local area and the standard of care is very good. When they are busy they may need to prioritise visits but they should indicate roughly how long it will take and keep in touch with you until they arrive. We receive information about your home visit electronically the next morning.
It may also be useful to know of Pinn Medical Centre, a walk-in Surgery at 37, Love Lane, Pinner, Middx. HA5 3EE, tel. 020 8866 5766, open 8.00am to 8.00pm 7 days a week.
Finally there is a Minor Injuries Unit at Mount Vernon Hospital, open 9am to 8pm 7 days a week, for injuries not requiring full Accident and Emergency facilities – tel. 01923 844201, this is also a walk-in service.
If you have any comments or complaints, please discuss them with your Doctor or Practice Manager at this surgery.