Please ask Reception if you have any questions, or ask to see the Practice Manager. Suggestions are also welcome either verbally to a member of staff or in writing by letter handed in at Reception.

We have easy access for wheelchairs and toilet facilities for disabled patients. We also have reserved parking space for disabled drivers near the entrance to the building.

ZERO TOLERANCE – More info – click HERE
Practice policy is to remove from our list any patient who is physically or verbally abusive or threatening towards any staff member or other patient. We aim to treat all our patients with courtesy and respect, and to provide an excellent service. To achieve this we ask for your co-operation and support and that you treat others in the same way.

COMPLAINTS – More info – click HERE
In the event of a complaint, we do have an in-house complaints procedure. Leaflets explaining the procedure are available at Reception. If you would prefer to speak to someone outside the Practice you can contact the Patient Advice and Liaison Service (PALS).  
Phone:           01895 488500
Fax:               01895 488292

All GP practices are required to declare the mean earnings(e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Devonshire Lodge Surgery in the last financial year was £56,072 before tax and National Insurance. This is for 2 full time GPs and 2 part time GPs and 1 locum GP who worked in the practice for more than six months

For a copy of our Practice Leaflet – click HERE
For a copy of our Patient Charter – click HERE 
For a copy of our Freedom of Information leaflet – click HERE
For a copy of our How to make a Complaint leaflet – click HERE 
For a copy of our Fair Processing Notice – click HERE Re Whole Systems Integrated Care

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