The reception desk is open Monday to Friday 08:00 to 18:30.

Appointments can also be made by telephoning 020 8866 0075, by calling in at the surgery during opening hours or online via the link at the top of this page. Before you can use this service, you will first have to register your wish to access the service by contacting the surgery in person. Alternatively, click on the link to the Patient Access website and click on Register.

Our phone lines tend to be very busy first thing in the morning so it would be helpful if you could telephone for routine appointments after 10:00.

Please make use of the eConsult on line service

Click here to watch an NHS video about how to access your GP during the Covid pandemic.

The majority of consultations are by appointment.

You can book for an appointment during the times shown in the table below

Routine Appointments

Routine appointments are usually booked two or more days in advance – the earlier the booking, the better the chance of getting a particular time or particular doctor. This also means any test results can be retrieved in advance and generally enables greater efficiency.

Please note that our receptionists may ask for details of your condition to assist medical staff – all such information is in complete confidence.

 Weekends (Extended Access Hub) Bookable by your GP Practice

Saturday: 09:00am to 5:00pm Central Uxbridge Health Centre: George Street, Uxbridge, UB8 1UB

                 09:00am to 13:00 pm Eastcote Health Centre, Abbotsbury Gardens, HA5 1TG

Sunday:   8am to 12 HESA Medical Centre: 52 Station Road, Hayes, UB3 4DS

These are for patients who are too ill to come to the surgery. If you need a home visit please phone 020 8866 0075 between 08:00 and 11:00.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered in your own home is not as good as in the surgery because of the lack of examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctor's responsibility to decide whether or not a visit is appropriate for a particular set of circumstances.

It is important that you inform the reception staff if you are unable to attend your appointment, as this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Please attend your appointment on time. If you are late, please let us know whenever possible. If you are late more than 15 minutes you may not be seen and you may be asked to rearrange your appointment. - except in the event of a medical emergency that requires immediate attention.