Suggestions & Complaints
Want to make a suggestion to the practice?
Your comments and suggestions are important to us, please click on the link below and complete the form to send them to us. Please only use this form for comments about the practice and suggestions as to how we can improve our service to you.
Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Want to make a complaint?
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
We have an in-house complaints procedure. Leaflets explaining the procedure are available at Reception. If you would prefer to speak to someone outside the Practice you can contact the Patient Advice and Liaison Service (PALS).
Phone: 01895 488500
To pursue a complaint please complete this form and the practice manager will deal with your concerns appropriately.